Shipping policy

Shipping & Handling

Processing Time

All items are designed and produced in-house.

  • Ready-to-Purchase items: typically 7–10 business days
  • Custom / Made-to-Order items: turnaround times vary depending on the scope of work and will be discussed prior to production

If you are unsure about turnaround times before placing an order, please contact us directly before purchasing.


Priority Processing (Order Bump)

A Priority Processing option may be available at checkout on select products.

  • Selecting this option prioritises your order in our production queue, where possible
  • Availability depends on current workload and the type of product ordered
  • Priority Processing applies to production time only and does not affect shipping carrier delivery times

If a Priority Processing option is not visible at checkout, it is not currently available for that order.

Priority Processing fees are non-refundable once production has commenced.


Shipping

All orders are carefully packaged and dispatched in perfect, as-new condition.

Once your order has been handed over to the shipping carrier:

  • delivery timeframes are outside of our control
  • we are not responsible for delays, damage, or handling issues caused during transit

Tracking details will be provided where applicable.


Handling & Packaging

We take care to package all items appropriately to protect them during shipping. Once an order is in the care of the shipping carrier, responsibility for handling lies with the carrier.


Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders sent to an incorrect or incomplete address provided by the customer.

Delivery Issues & Lost Parcels

Once an order has been dispatched and handed over to the shipping carrier, delivery timeframes and handling are outside of our control.

If an order is delayed, lost, or not received:

  • the customer must assist with lodging an enquiry or claim with the shipping carrier
  • we will also assist with carrier investigations where required

Where an item is confirmed lost in transit, the matter will be resolved in line with our Returns & Refunds Policy and Australian Consumer Law.

If tracking confirms an order has been delivered to the address provided at checkout, the order is considered fulfilled. Any issues relating to theft or loss after delivery must be followed up with the shipping carrier and assessed on a case-by-case basis.

Optional shipping upgrades, such as shipping insurance or signature-on-delivery, are available at checkout and are recommended for higher-value orders.


Important Notes

  • Processing times are separate from shipping timeframes
  • Business days exclude weekends and public holidays
  • During busy or seasonal periods, turnaround times may vary
  • Priority Processing fees are non-refundable